Privacy Policy
Effective Date: 10th October 2025
Your privacy is important to us. This Privacy Policy explains how HomeCert (“we”, “us”, or “our”) collects, uses, shares and protects your personal information when you use our website and services.
We’re based in London, United Kingdom, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may update this Privacy Policy from time to time. The latest version will always be available on our website. If changes are significant, we’ll notify you where appropriate.
Who We Are
HomeCert provide a full range of property maintenance and compliance services including:
What Information We Collect
To be able to provide our services we may collect and process the following data:
- Business name
- Full name
- Email address
- Phone number
- Property or business address
- Billing information (if applicable)
- Any other information you choose to provide via phone, email, website, social media, quote requests or service bookings
We may also collect basic website usage data (such as IP address, browser type, and pages visited) through cookies or analytics tools, to help improve our site.
How We Use Your Information
We use your data to:
- Provide our services and manage your project
- Respond to enquiries or service requests
- Send quotes and invoices
- Keep you informed about your ongoing work
- Conduct property inspections and certifications
- Communicate service updates or schedule changes
- Comply with legal or regulatory obligations (e.g., health & saftey regulations, issuing certificates like EICR or Gas Safety Certificates etc)
- Improve our website, services and customer experience
Legal Basis for Processing
We rely on the following legal bases:
- Contractual necessity – to provide the services you requested
- Legal obligation – for compliance with property safety and certification laws
- Legitimate interests – to improve and promote our services
- Consent – for marketing communications (you can withdraw at any time)
Sharing Your Information
We only share your information when necessary with:
- Qualified engineers, electricians, or contractors to perform services
- Certification bodies (e.g., NICEIC, Gas Safe Register) where required
- Payment processors or accounting platforms
- IT and website service providers
- Legal or regulatory authorities if required
We do not sell, rent, or trade your information to third parties.
Data Storage and Security
We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. Only authorised personnel or subcontractors involved in your project will have access to relevant details.
We store your data on secure UK or EEA-based servers and take reasonable steps to protect it, including:
- SSL encryption for website and email communications
- Access controls and authentication measures
- Data minimisation and retention policies
How Long We Keep Your Data
We retain personal data only as long as necessary for:
- Delivering services
- Meeting legal and regulatory obligations (e.g., keeping records for certifications)
- Resolving disputes
Typically, we keep service records and certification details for up to 5 years.
Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify incorrect or outdated information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent for marketing at any time
- To exercise your rights, contact us using the contact details below.
Cookies
Our website uses cookies to improve user experience and analyse traffic. You can control cookie settings in your browser.
Please see our Cookie Policy for more details.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at our registered business address below:
HomeCert Ltd
Unit 44a, 99-109 Lavender Hill, Battersea Business Centre, London SW11 5QL
Telephone – 020 7205 2255
Email – Info@home-cert.com
Company Registration Number – 0982 1104
VAT Number – 228 653 295
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/